How do I secure my booking?
To lock in your date, a non-refundable deposit is required at the time of booking. Once this is received, your event is officially secured in our calendar and we’ll begin planning all the details with you.

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Can we customise the photo template or backdrop?
Absolutely. We work with you to create a setup that fits your event perfectly, from custom photo templates to backdrops that match your theme and overall vibe.

 

Do we receive digital copies of the photos?
Yes, all images captured during your event are provided in a digital gallery, making it easy to download, share, and relive the moments after your event.

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How far in advance should we book?
We recommend booking as early as possible to secure your preferred date, especially for peak periods like weekends and wedding season. Popular dates can book out quickly.

 

What happens if we need to reschedule?
We understand that plans can change. Rescheduling requests must be made at least 30 days prior to your event date and are subject to availability. Approved changes will receive a new booking confirmation.

 

Can you create a custom package for my event?
Yes, we offer custom packages tailored to your event, whether you’re after something simple or a full-scale setup. We’ll work with you to create an option that fits your vision, style, and budget.

 

What happens if something goes wrong on the day?
We pride ourselves on being reliable and prepared. Our equipment is tested prior to every event, and we have contingency plans in place to ensure everything runs smoothly so you can focus on enjoying your event.

 

Do you travel outside Wollongong?
Yes, we do travel outside Wollongong. Additional travel fees may apply depending on the location, so feel free to reach out with your event details for a personalised quote.

 

How much space do you need for setup?
We typically require a small, flat area to comfortably set up the booth and allow guests to move around freely. If you’re unsure, we’re happy to guide you based on your venue.

 

What time do you arrive to set up?
We arrive prior to your booking start time to ensure everything is fully set up and ready to go before your guests begin using the booth.

 

How long does setup take?
Setup usually takes around 45–60 minutes, depending on the package and setup requirements. We always allow enough time to ensure everything is ready to go.

 

Do you need power or anything from the venue?
Yes, we do require access to a standard power outlet. Aside from that, we handle everything else to ensure a smooth setup.

 

Can the booth be set up outdoors?
Yes, outdoor setups are possible, provided the area is flat, sheltered, and protected from weather conditions. If you’re planning an outdoor event, we can guide you on the best setup options.